Ecoverde Tours Hostel Pousada Ecoverde
 

Terms and Conditions

GENERAL INFO

Ecoverde Tours, is a Brazil based registries company with licensed guides. Please read our Travel Info and Terms and Conditions carefully as these form the basis of our obligations to you and vice versa. In these terms and conditions, “you” means all persons named on the booking (including anyone who is added or substituted at a later date) and “we” and “us” means Ecoverde Tours.

On occasions due to circumstances beyond our control the terms may be amended; please note that the terms that you receive on confirmation of booking are the terms that are valid. Upon payment of deposit it is taken that you understand that in Brazil service levels, infrastructure, levels of hygiene, safety and security may be lower than you are used to in your country of residence. It is important to adhere to local laws and regulations of the destination country when travelling with Ecoverde Tours and these are the laws and regulations that will apply to your holiday not those of your country of residence.

ACCURACY OF INFORMATION

All information that we have provided including on our website and in our brochure is given in good faith and up to date representation whether it is of a national park, reserve, wildlife, accommodation, food, security, jaguar visibility, itineraries or weather. We pride ourselves on our accuracy of information however do not accept liability or responsibility for any errors caused by circumstances out of our control.

FORCE MAJEURE

We are unable to pay compensation or accept liability where the performance of our services are prevented or affected by any event which we or the supplier of the service(s) in question could not, even with all due diligence, prevent or foresee. These events include extreme weather conditions, park closures, and mechanical problems with transport, terrorist activities, fire, flooding, disease or any similar results that are out of our control.

INSURANCE

Ecoverde Tours strongly recommends travel insurance. Appropriate insurance should cover the following: repatriation, cancellation or curtailment, medical expenses, loss of luggage, death, illness, loss or theft of personal property. Please note that more adventurous activities such as tracking wild animals, wild water-rafting and crossing canopy walkways should also be covered.

QUOTATIONS/BOOKINGS/PRICES

Please ensure that you have read and are happy with the final quotation and itinerary before booking and making payment. Please check, the number of people travelling, room allocations, accommodation, dates of travel, meal plans, National Parks/reserves to be visited, mode of transport and what is included or excluded.
We reserve the right to correct any published prices, quote and itineraries and will do so when we become aware of such an error.

PAYMENT

In order to book your holiday a deposit of 50% of the total amount payable must be received before any arrangements are put in place. Please confirm acceptance of our terms and conditions in writing. We will assume acceptance of our terms and conditions if no written confirmation is received. Balance payments must be received no later than 30 days before departure. If bookings are made within 30 days of departure full payment is due. Final payment can be made by PayPal, or wire transfer. We do accept credit cards, however credit card processing bank charges 5% in fees to process a credit card charge. We do not mark our trips up 5% to cover that. If you still wish to use a credit card to pay your balance, we need the 5% bank fee covered.

CANCELLATIONS BY YOU

If you or any person that you are travelling with is forced to cancel your holiday you must notify us in writing as soon as possible. Once we have received your notification in writing your cancellation is effective, until this time it is not.
In order to cover any costs incurred by your cancellation as we may be unable to resell your holiday or the services that we have put in place costs and cancellation fees will be charged as follows:
For cancellations made prior to 70 days of departure, 90% of all payments will be refunded. For cancellations made between 69 to 40 days of departure, 50% of the any payment will be refunded.
Any cancellation made 39 days or less than that,before tour starts, qualify for no refund. Purchase Travelers Insurance if you are concerned about this possibility.
Once the tour has started, no refunds will be given for unused service.

OUR TERMS

Prices INCLUDE accommodation as stated, meals as stated, guide, driver, vehicle, park fees as stated, transfers. Prices EXCLUDE tips, laundry, visas, flights, items of a personal nature. In the event of unforeseen circumstances – security issues, weather conditions, park closures, border closures etc – we reserve the right to amend the confirmed itinerary; please note that we will always try and replace any particular service with something of equal quality and interest, on occasions due to circumstances beyond our control this is not always possible.

TRANSPORTATION

We make every effort to ensure that all vehicles used are in a comfortable and road worthy condition and comply to the local government transport regulations. Passengers are liable for any damage caused to the vehicle that occurs through their interference with the vehicle.